Metaverse AI Assistants Helping Companies and Their Clients

One of the key technologies that will enable the metaverse is artificial intelligence (AI). AI can power intelligent agents that can assist consumers in quickly finding information, learning about company’s products or services, or scheduling appointments. These agents are called Metaverse AI Assistants. They are avatars in a virtual world that extends your physical and digital presence. Imagine a combination of a chatbot, a voice assistant, and an avatar in an immersive experience, fueled by AI. Indeed, a pretty powerful tool!

You must have heard of the metaverse by now. In case you haven’t, let me help. The metaverse is a virtual world where people interact with each other and with the environment The metaverse offers immersive and engaging experiences that will transform the way we work, collaborate, learn, shop, and much more.

Brands should consider offering Metaverse AI Assistants as a first tier of digital interaction with your customers. Why? Because such assistants offer human-like interactions. Let’s see what they can do. They can great users and tell them about products, services, or discounts. And with the advancements of AI, these conversations can be verbal in the user’s language. Customer service, at least the first tier, can be improved and scaled tremendously. Here are the top five benefits of utilizing metaverse AI assistants:

1. People interact with a human-like avatar instead of a chatbot. Humanizing the experience improves the level of satisfaction with your brand’s customer service.
2. Since these are AI agents, they are available 24/7/365. Also, they can handle parallel conversations and scale up together with the organization.
3. No language barriers are in the way. The agents speak the user’s language they detect.
4. Users can personalize their experience - they can speak or type, and adjust the agent’s voice or pitch. Brands can customize the agents’ look and feel - choosing avatars’ gender, facial features, clothes, even hairstyle. On one hand, people with certain disabilities will be able to communicate with the agents. On the other, the avatars represent the brand’s identity and culture.
5. Metaverse AI Assistants have a wealth of communication and visualization tools under their belt. They use voice, gestures, facial expressions, 3D models, images, video, diagrams, and websites.

Just think about this for a second. You enter a brand’s metaverse world, and you’re greeted by a human-like avatar who speaks your language and can provide information from various sources and communicate it in a number of ways. Wouldn’t that be cool?

Why do I Need Such Assistants?

Some of you might be asking ’Why would I need such assistants?’ Does any of the reasons below resonate with you?

• You need a more efficient way to connect with your customers.
• You want to show off your product/service in a memorable fashion.
• You strive to be at the cutting edge of technology.
• You want to improve your customer service.
• Impress your clients, prospects, and partners.
• Promote your innovative brand in an... innovative way.
• Use gamification to win over and retain customers.

Innovation distinguishes between a leader and a follower.

What are the Benefits?

Metaverse AI Assistants offer many benefits for both companies and their clients. Let’s explore these benefits in more detail. Then, you will better understand how the Metaverse AI Assistants can enhance the customer experience and the business performance.

Available 24/7/365

One of the main advantages of Metaverse AI Assistants is that they are always available. No matter the time zone or the day of the week, they are there to serve your customers. This can improve customer satisfaction and loyalty, increase efficiency, and reduce operational costs. What’s not to like?

Cost-Effective Customer Service

The Metaverse AI Assistants will cost you much less than human agents would. According to research, chatbots save businesses billions every year. Similarly, the Metaverse AI Assistants can handle multiple conversations simultaneously and automate repetitive tasks. Companies can optimize their resources and increase their profitability.

Humanized Digital Assistant Experience

These are not just simple dialog-based chatbots or voice assistants. They are humanized agents that can understand natural language, context, and provide personalized responses. Powered by AI, they can extract information from various sources, such as websites, databases, or documents, and provide accurate and concise answers to customer queries. Almost like talking with a real person, without the possible mistakes.

Large Communication and Visualization Toolbox

Metaverse AI Assistants have a lot of communication and visualization tools. They can leverage voice, text, gestures, facial expressions, 3D models, images, diagrams, video, and websites to enhance their interaction with the customers. For example, they can use 3D models to demonstrate how a product works or how to assemble it. They can also use images or video to show different styles or features of a product. Additionally, they can invite customers to immersive experiences, such as trying on clothes or walking through a realistic model of a house.

They Have Domain Knowledge

These are specialized agents that have all the domain knowledge available in your field. How? They are powered by AI, therefore they have access to all the knowledge about your industry. They provide relevant and useful information to the customers. You want such a competent agent on your team, don’t you? I know I do.

They Have Institutional Knowledge

Again, thanks to AI, agents can learn about the company’s history, mission, vision, products or services, policies, or procedures. Equipped with such an institutional knowledge, they can represent the brand identity and personality. I know, it feels surreal to describe a digital agent as an embodiment of the company’s culture. But then that’s exactly what we train our employees to do. Similarly, we train these digital agents, but the training is easier, and the impact is more profound.

They Speak Your Customer’s Language

Your brand message and customer service should not be restrained by language barriers. The Metaverse AI Assistants can speak your clients’ language. They can also detect the locale and switch languages accordingly. This means communicating with customers from different countries or regions without difficulties or misunderstandings. Customers are happy and come back to your brand.

They Know Your Name

As soon as you log in, the Metaverse AI Assistant greets you by your name and remembers your previous interactions and preferences. They use this information to tailor their message, to anticipate your needs, and to offer relevant solutions. This can enhance customer loyalty and retention, as well as increase customer lifetime value.

They can Adjust Their Speaking Style

Metaverse AI Assistants are not rigid agents speaking in a fixed way. They can adjust how they speak according to the user’s preferences. For example, users can ask them to speak slower or faster, louder or softer. They can also ask them to repeat, clarify, or elaborate on their responses. This can improve customer comfort and convenience, as well as reduce communication errors and frustrations.

Accessible to People with Certain Disabilities

Agents are accessible to people with hearing disabilities - users just need to turn captions on. Or if people cannot turn the volume up, they can still read what the agents are saying. Audio descriptions for the visual content can also be included, to support blind or visually impaired customers.

Expand Your Business to Other Locations or Become Global Overnight

Metaverse AI Assistants are not constrained by physical boundaries or geographical limitations. They are scalable and flexible agents that can operate in any location or region where there is internet access. This means that your business can expand to other locations or become global without an office rent, hiring and personnel costs.

Customize Your Agents

Since the Metaverse AI Assistants are represented by avatars, they can be customized to have different appearances and voices according to the context. You can request avatars of different genders, facial features, clothes, hairstyles, and so on. For example, an agent at a medical clinic will wear scrubs, while an office assistant will wear business casual attire. Additionally, agents can have different accents, voice pitches, and even emotions. That way, agents are more relatable to the customers, as well as more representative of the company’s brand.

How do I get Metaverse AI Assistants for my Business?

If you are interested in learning more about Tangra’s Metaverse AI Assistants and how they can help your business grow, please contact us today. Happy to offer a free consultation and a demo. Thank you for reading this blog post and we hope to hear from you soon!

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Conclusion

Metaverse AI Assistants are powerful agents that can provide many benefits for both companies and their clients. To the business, they are cost-effective agents, available 24/7/365. To the clients, they offer engaging and localized assistance. Agents helping customers in a much more humanized manner than chatbots or voice assistants ever could. They posses the domain and institutional knowledge necessary to become invaluable digital employees. Additionally, fueled by AI, they exhibit language skills, localization and personalization capabilities never possible before. The result is an improved customer experience and satisfaction, as well as business performance and profitability.

Did you know that Tangra was the first metaverse platform to offer Metaverse AI Assistants? See our first launch announcement. Little did we know back then how much more we could achieve with these assistants!

If you are an educator who hosts online classes, workshops, or presentation, you may be interested to learn Tangra is disrupting remote learning.