Frequently asked questions
Answers about accounts, billing, credits, ownership and commercial use, supported formats and troubleshooting — plus the most common questions for each product.
Still need help?Email team@tangra.link any time, or ask the in-app AI assistant. Premium and Ultimate subscribers get priority support.
Accounts, billing & general
How do I create an account?
Just enter your email on the login screen and we email you a one-time login code - typing the code signs you in and creates your account automatically. No password is needed. New emails may be asked to reply to a quick welcome email first to verify the inbox. You can also sign in with a passkey, or with Google or Microsoft on supported platforms.
I didn't get my login code. What should I do?
Check your spam/Promotions folder and move our email to your Inbox or Primary folder. The code screen has a 'Send New Code' button (available after a 20-second countdown) and a 'Change Email' option. If you're a brand-new user, make sure you replied to our welcome/activation email - the login code is sent right after we receive your reply. You can also use the 'Resend' link.
Can I use one account across the website and the apps?
Yes. Your account, subscription, and credits are shared seamlessly across the Tangra AI website and all native apps (iOS/Mac App Store, Google Play, Microsoft Store). Sign in with the same email everywhere.
How do credits work?
Each AI generation costs credits, and higher-end models cost more (from 1 credit for basic models up to ~25-30 for top-tier 4K and multi-reference models). You have a single shared balance across images, video, music, photos and voice. Purchased credits never expire as long as your account stays active.
What's the difference between subscriptions and credit packs?
A subscription (Pro $10, Premium $20, Ultimate $40 per month) gives you a monthly credit allotment (500/1000/2000), more parallel generations, more private storage, and unlimited generations with select Tangra models on Premium/Ultimate. Credit packs are one-time purchases (100/500/1000 credits) for pay-as-you-go use. Subscribers get about 50% off credit packs.
How do I earn free credits?
Share your referral link - you get 50 credits for each friend who creates an account (unlimited). You can also play in-app games, claim one-time bonuses (like Canva sign-in or leaving an app review), and apply promo codes at checkout.
Do I own the images, videos, music and other content I generate? Can I use it commercially?
Yes. AI-generated outputs are copyright-free and cleared for both personal and commercial use, including client-facing and revenue-generating projects. Tangra grants full rights to your outputs, claims no ownership, and requires no attribution.
Can I upload my own photos or images to edit or use as references?
Yes. You can upload photos, product shots, brand assets or reference images for editing, enhancement, style matching, or to drive image-to-video generation. Tangra includes photo-editing tools like background removal/replacement, object removal, relighting, color grading, upscaling and restoration.
Which AI models can I choose from?
Tangra curates many leading models. Images include Flux / Flux 2 / Flux Pro, Stable Diffusion XL, DALL-E 3, GPT Image (and Pro/Mini), Google Imagen 3/4 (Fast/Ultra), Nano Banana and Nano Banana 2 (Gemini), Seedream 4.0/4.5, HiDream, Titan 2 and Nova Canvas. Video includes Google Veo 2/3/3.1, OpenAI Sora / Sora 2, Kling, Seedance, Vidu, PixVerse, Minimax and Wan. Music includes Lyria 2 and Tangra's song/music models; Voice offers humanlike text-to-speech.
What image formats, sizes and resolutions are supported?
You can generate square, landscape and portrait images, plus many aspect ratios (1:1, 3:2, 4:3, 16:9, 9:16, 21:9 and more) at resolutions up to 4K depending on the model. Generated music is delivered as MP3. Videos support standard 720p/1080p and up to 4K on select models.
How long does a generation take?
Most images generate in a few seconds; complex prompts or higher resolutions can take up to a minute. Video and music take longer. Premium and Ultimate tiers get faster and priority generation.
How do I manage billing or cancel my subscription?
Open your account/profile page and click 'Billing' to open the self-serve Stripe billing portal, or click 'Cancel Subscription' - you'll receive a confirmation email from team@tangra.link. If you subscribed inside a mobile/desktop app, manage it through that app store's subscription settings.
How do I delete my account?
From your account/profile (or Settings > Security) choose 'Permanently Delete Account'. You'll receive an email from team@tangra.link to confirm the deletion. Note that deleting removes your creations.
Is my data secure and used to train models?
Uploaded assets stay private to your workspace and are not used to train public models. Tangra follows enterprise-grade security practices and keeps your data isolated.
Is there a free trial?
Yes - you can explore Tangra and try generations (including via a guest/anonymous account or free starter credits) before subscribing.
How do I get support?
Email team@tangra.link any time. Premium and Ultimate subscribers receive priority/faster support. You can also use the AI assistant and FAQ on the Help page, or reach the team via the contact details (phone and address) in the footer.
Tangra AI Studio & agencies
For creative teams, agencies and enterprises using Tangra AI Studio as a production platform.
What can Tangra AI Studio generate for our creative team?
Tangra AI Studio delivers a full suite of professional-grade generative tools across images, video, photo editing, music, voice, and more. Agencies use Tangra to create campaign visuals, product shots, storyboards, social content, motion assets, audio tracks, and voiceovers - all from a single unified platform.
How does Tangra ensure the highest visual and audio quality in generated content?
Tangra AI Studio brings together a curated ecosystem of leading and proprietary GenAI models, each selected for exceptional quality. Our model stack is continuously evaluated, curated, and quality-checked to ensure every generation meets the highest creative and technical standards.
Can Tangra match or recreate specific artistic, cinematic, or photographic styles?
Yes. Tangra supports style replication, allowing you to match brand aesthetics, recreate cinematic looks, or maintain consistent visual style across campaigns.
Can we use Tangra AI Studio for commercial client projects without restrictions?
Yes. Tangra is built for commercial use, and all generated content is cleared for client-facing, revenue-generating projects. Agencies can confidently deliver Tangra-produced assets as part of paid campaigns, productions, and brand deliverables.
How does Tangra handle copyright, licensing, and ownership of AI-generated content?
Tangra provides full rights to the outputs you create, with no hidden licensing fees or usage limitations. Your team owns the generated assets, and Tangra does not claim rights or require attribution.
How does Tangra AI Studio differ from other AI tools on the market?
Tangra is an all-in-one, production-grade creative platform, not a single-modality tool. Instead of stitching together separate apps for images, video, audio, and so on, Tangra centralizes everything - delivering higher consistency, faster workflows, and enterprise-level reliability.
Can Tangra upscale or enhance existing creative assets to professional quality?
Absolutely. Tangra includes AI upscaling, restoration, color correction, and detail enhancement tools that elevate existing assets to high-resolution, campaign-ready quality.
Can we upload our own photos or images for editing or enhancement?
Yes. You can upload photos, product shots, brand assets, or reference images for editing, enhancement, or transformation. Tangra supports full creative control over your own source material.
What image editing functionality is available?
Tangra offers advanced photo editing, including background replacement, object removal, relighting, face refinement, color grading, and stylistic transformations. These tools are designed to meet agency-level retouching and compositing needs.
Can Tangra generate videos from reference image(s)?
Yes. Tangra can turn reference images into motion-rich, cinematic video sequences, preserving character identity, style, and composition. This is ideal for storyboards, concept videos, and social content.
How secure is our data, and what happens to the assets we upload?
Tangra follows strict enterprise-grade security practices. Uploaded assets remain private to your workspace and are never used to train public models. Your data stays protected, controlled, and isolated.
Does Tangra support batch processing for large creative workloads?
Yes. Tangra includes batch generation capabilities, enabling agencies to produce multiple assets at scale.
Can Tangra help us speed up production timelines or reduce creative costs?
Absolutely. Tangra eliminates bottlenecks by automating repetitive tasks, accelerating ideation, and reducing dependency on external vendors. Agencies typically see faster turnaround times and lower production overhead across campaigns.
Is pricing subscription or usage-based?
Tangra offers flexible pricing models that support both predictable subscriptions and usage-based scaling, allowing teams to choose the structure that best fits your production volume.
What kind of support or onboarding do you offer for enterprise teams?
Enterprise clients receive dedicated onboarding, priority support, and access to best-practice guidance to ensure smooth adoption across creative teams.
Image Generator
What is the Tangra AI Image Generator?
It is a web tool at tangra.link/images that uses advanced AI to create high-quality images from a text prompt. You describe what you want, pick a model and style, and generate visuals in seconds.
How do I create my first image?
Sign in, type a description in the prompt box, optionally choose a model and add style adorners, then click Generate. The image appears in your My Images gallery when it finishes.
Which AI models can I use?
You can choose from Tangra's own models (Photorealistic, Fictional, Text, Fast, Art) and leading third-party models including Flux and Flux 2, Stable Diffusion XL, DALL-E 3, GPT Image, Google Imagen 4, Nano Banana, Seedream, Krea, HiDream, Titan 2 and Nova Canvas.
What image sizes and formats are supported?
You can generate square, landscape and portrait images, with many extra aspect ratios and resolution tiers up to 4K on select models, and custom width/height up to 2048 px. Finished images download as high-resolution PNG files.
What's the difference between simple and Advanced Mode?
In simple mode you enter a few keywords and Tangra writes a full prompt for you. Advanced Mode gives you a free-form prompt box (up to about 2000 characters) plus extra controls like number of images, so you have full control over the result.
Can I edit or use my own pictures as a starting point?
Yes. Reference-capable models (such as GPT Image, Nano Banana, Seedream and References) let you attach one or more uploaded images via file, drag-drop, paste, your gallery, or your phone using a QR code, and you can also AI-edit any generated image.
How do credits and subscriptions work?
Each model has a credit cost shown on the Generate button. You can buy credits or subscribe to Pro, Premium or Ultimate. Paid plans include unlimited generations on Tangra's own models, faster/priority queueing, and more images per run; you can also earn free credits through referrals and in-app games.
Can I use the generated images commercially?
Yes. The images you create with Tangra AI are yours to use, reprint or sell for personal and commercial projects without needing Tangra's permission.
Video Generator
What's the difference between text-to-video and image-to-video?
Text-to-video generates a clip purely from your written prompt (e.g. with Veo 3.1, Sora 2 or Reel 1.1). Image-to-video animates one or more images you provide (e.g. Kling, Seedance, Pixverse, Wan); multi-image-to-video uses several reference or first/last-frame images. The mode filter shows only the models that support each option.
How long can a generated video be?
It depends on the model. Many models produce 4-12 second clips (for example Veo 3.1 is 4-8s, Kling models 5-10s, the 4K model 3-15s), while Reel 1.1 can go up to about 120 seconds. The length slider only lets you pick durations the chosen model supports. You can also stitch multiple clips together in the timeline editor for a longer final video.
Which aspect ratios and resolutions are supported?
Generation supports portrait (9:16), square (1:1), standard (4:3), landscape (16:9), ultra-wide (21:9) and more, with per-model size lists. On export you can choose resolutions from 480p up to 4K Ultra HD (3840x2160), plus cinema ratios like 2.39:1, with a recommended option highlighted for each aspect ratio.
What models can I choose from?
Tangra includes a large catalog: Veo 3.1 and 3.1 Fast, Sora 2 and Sora 2 Pro, Reel 1.1, Kling 2.1 Standard/Pro/Master and Kling O1, Seedance 1.5 Pro, Vidu 2 and Vidu Q2 Pro, Pixverse 5.5, Minimax 2, Wan 2.2 and 2.6, plus Fast, Pro 2 and 4K variants — or 'Select AI' to auto-choose.
Can I edit clips together and add music or narration?
Yes. The timeline editor lets you drag generated clips, images, AI-generated music and AI voice narration onto multiple tracks, trim and reorder them, add transitions and effects, overlay text, and preview before exporting.
What file formats can I export?
You can export MP4 (H.264/H.265) or WebM (VP9). Quick export uses your browser's MediaRecorder for speed, Advanced export uses hardware-accelerated WebCodecs with codec choice (HEVC/AV1/H.264), and Server Render produces a full-fidelity file in the cloud at 24, 30 or 60 fps.
What is the Story Wizard?
The Story Wizard at /video/story turns a written story into a finished video in one guided flow — Tangra generates scenes, images, narration and music together. It offers a Simple mode and an Advanced mode.
How much does it cost?
Generation uses credits, and the cost varies by model, resolution and length (each model shows its credit cost in the picker). Tangra offers both pay-as-you-go and monthly plans, which you can compare on the video pricing page.
Music Generator
Is the music copyright-free?
Yes. Tracks are generated as original, copyright-free music you can use in videos, social content, podcasts, ads, and events.
Can I create songs with vocals or just instrumentals?
Both. Choose a 'Song' model (Song 4.1, 4.0, or 3.0) for full songs with AI-sung vocals, or a 'Music' model (Music 4.0, 3.0, or 2.0) for instrumental-only tracks.
Can I use my own lyrics?
Yes, on Song models. You can write structured sections (Intro, Verse, Chorus, Bridge, Outro), paste full lyrics in advanced mode, or auto-generate lyrics with one tap. Lyrics are limited to 3000 characters.
Can I choose the singer's voice?
On Song 3.0 you can select from named AI vocalists (male and female) and preview a demo of each, or leave it on Auto Vocals. Other models use automatic vocals.
What genres and styles are available?
Around 100 genres including pop, rock, hip-hop/rap, jazz, blues, EDM (house/techno/dubstep), country, metal, classical/orchestral, lounge, k-pop, latin, and world, plus deep instrument, mood, vocal, and timbre tag libraries to fine-tune the sound.
How long can the tracks be?
On models that support the Length slider you can set the duration in seconds (from about 10 up to 300). The credit cost scales with the length and model you choose.
How much does it cost to generate a track?
Each generation uses credits based on the model: Song 4.1, Song 4.0, Music 4.0, and Music 2.0 cost 10 credits; Song 3.0 and Music 3.0 cost 12 credits (Song 3.0 with a selected singer costs 17). The exact price is shown live before you generate, and plans are available on the pricing page.
Can I turn a song into a music video?
Yes. After creating a song you can open the experimental AI Music Video creator, a guided 5-step wizard that picks a video size, your music, the story, the storyline/script, then generates the visuals.
Can I upload my own audio?
Yes. Use the music upload button to add your own audio file to your library, and optionally attach lyrics to it.
Is there a mobile or desktop app?
Yes. Tangra AI Music is available on the web plus Google Play, the Apple App Store, the Mac App Store, and the Microsoft Store.
Photo Editor
What kinds of photos can I restore?
Old, faded, scratched, blurry, or black-and-white photos. The Restoration prompts remove blur, spots, and cracks, enhance sharpness, and add realistic color while preserving facial features and original details. You can apply a full restoration or target a single fix like colorizing or sharpening.
What file formats and sizes can I upload?
You can upload JPEG, PNG, WEBP, HEIC, and JFIF images up to 30MB. Add them by drag-and-drop, file picker, clipboard paste, phone QR upload, or by choosing from your existing Tangra gallery.
What's the difference between Light, Smart, and Genius?
They are three AI quality tiers. Light is the fastest and cheapest at 4 credits, Smart (the default) costs 7 credits, and Genius produces the highest quality at 25 credits. Each transform shows the exact credit cost on the Transform Photo button.
Can I write my own editing instructions?
Yes. The prompt box is fully editable. Tap a quick-prompt to start from a template or type any instruction in plain English, such as 'Change the background to a beach sunset' or 'Remove all people from the background', then click Transform Photo.
Can I make a professional headshot?
Yes. Use a prompt like 'Keeping my facial features intact, remove the background and dress me in business attire to create a professional headshot.' The Edits category and custom prompts support background changes and outfit/appearance edits.
Can I apply multiple edits to the same photo?
Yes. After a transform completes, click 'Continue Editing' to feed the result back in as the new input, then apply another prompt. You can stack edits step by step.
How do I share or download my result?
When the result is ready, click it to open full-screen, then download it (as a PNG) to your device, or use 'Share with Friends & Family' to generate a tangra.link share link and open your device's native share sheet where supported.
Do I need an account, and are credits shared across Tangra apps?
Yes, you log in with a passwordless email sign-in to edit. Your account, subscription, and credits are shared seamlessly across the Tangra AI website and its apps (Microsoft Store, App Store, Google Play, Canva).
Voice Generator
What does the Voice Generator produce?
It generates spoken audio from your written text and saves it as a downloadable MP3 in your 'My Voices' library, where you can play, download, or delete it.
How many languages and voices are available?
Over 140 language/region locales are supported, each with multiple neural voices — hundreds in total — including premium HD (DragonHD) voices marked with a star and Multilingual voices that can speak many languages.
Can I add emotion or a specific tone to the voice?
Yes. For voices that support styles, you can choose an emotion/style such as Cheerful, Sad, Angry, Excited, Whispering, Narration, or Newscast, and adjust how strongly it's applied with the intensity slider (0.2 to 2.0).
Can I control pacing and pauses?
Yes. Use the pause menu to insert timed silences into your script — S (300 ms), M (500 ms), L (1 second), or XL (2 seconds) — at the cursor position.
Can I hear a voice before generating?
Yes. Each voice has a preview play button that renders a short demo sentence; for non-English voices the sample is automatically translated into the selected language.
Do I have to type my script, or can I dictate it?
You can do either. Type directly into the message box, or click the microphone button to dictate your script by voice, then edit the text before generating.
How is the cost calculated?
For the Speakers voice model, cost scales with script length — roughly 1 credit per 500 characters — and the price is shown on the Generate button before you confirm.
Do I need an account to use it?
Yes. You can preview the tool on the landing page, but you must log in (passwordless sign-in is available) to generate and save voiceovers.
AI Writer
Who can use Tangra AI Writer?
It's gated access. After logging in, the tool is available to Tangra AI Studio subscribers and invited users. If you don't have access, you can click 'Request Access' (you'll be notified by email if granted) or subscribe to Tangra AI Studio.
Which AI models can I choose, and what do they cost?
You can pick per task from Claude Haiku (Fast, 1 credit, the default), Claude Sonnet (Smart, 5), Claude Opus (Genius, 25), ChatGPT Mini (Quick, 2), and ChatGPT Pro (Pro, 5). The model selector shows the credit cost next to each option.
How are credits used across the workflow?
SEO research costs 8 credits, content gap analysis (Refresh) costs 2 credits, and each drafted section costs 1 credit. Outline, refine, SEO meta, repurpose, and social generation consume credits based on the AI model you select. If you run out, the in-app credit/Action Center prompt appears.
Does it actually analyze real search results?
Yes. SEO research pulls live SERP and keyword data — search volume, difficulty, intent, top-ranking competitors with estimated word counts, People Also Ask questions, must-cover topics, and related keywords — which then informs the AI-generated outline.
Can I keep my content on-brand?
Yes. The Brand Voice Manager lets you create voices manually or by having AI analyze your writing samples, setting audience, formal/playful/technical tone sliders, Do's and Don'ts, goals, and topic clusters. You select a voice when drafting sections and when generating social posts, and can set a default.
How do I get my article out of the tool?
From My Articles you can export any article to Markdown (.md) or copy it into your CMS, and mark it Published. You can also duplicate articles and filter/search your library by status and date.
What can the repurposing engine produce?
From a finished article it generates LinkedIn posts (3 variants: statement, story, question), a 5–10 tweet Twitter thread, an email newsletter (subject lines + body), a 3–5 minute YouTube script, and a 30–60s short-form video script with scene visuals and text overlays. You can set a tone per format, generate in batch, then copy or download each.
Which social platforms can I publish and schedule to?
LinkedIn, Facebook, and Instagram. You connect them via OAuth on the Accounts screen (Instagram connects automatically when you link a Facebook Page with a connected Instagram Business account). You can publish immediately or schedule, then manage and drag-reschedule posts on the month/week/day calendar.
Can I update old content instead of writing from scratch?
Yes. The Content Refresher analyzes your current article, pasted text, or a URL against current SERP data to find missing topics, outdated elements, missing questions, and structural/depth gaps, then does a Quick or Deep refresh. You review changes side-by-side or changes-only and accept them to update the article.

